Customer Experience Management for Financial Services Organizations
An InformationWeek Financial Services Webcast In this InformationWeek Financial Services Editorial webcast, hear about unique Customer Experience Improvement Approaches adopted by leading firms in this adaptive marketing era.
Date: Tuesday, September 14, 2010
Time: 10:00 am PT / 1:00 pm ET
Click here to register online for free.

Uncovering the Benefits of Investment Systems Outsourcing
Going Global: The Value Proposition Behind Outsourcing Investment Technology

This webinar with Wall Street & Technology and Eagle Investment Systems will shed light on the value proposition associated with outsourcing investment technology.

You will hear:
-How the outsourcing provider is leveraging web-based systems and secure infrastructure to provide access to firms located anywhere around the world.
-How the customer was able to map out data management, accounting, performance measurement and most reporting requirements by outsourcing technology.
-How the customer achieved its goal of moving off Excel spreadsheets.
-How outsourcing technology can lead to faster deployments of systems and allow the client to see value in four-to-eight months from project inception.
Click here to register online for free.

How First Citizens is Improving Business Processes to Work Smarter
A Bank Systems & Technology Webcast
Join this webcast to explore how First Citizens Bank moved to fact-based proactive decision-making for Internet-based new account applications with Jon Meyer, VP Electronic Channels & Payments. Bring yourself up to speed with the latest research and thought leadership on the evolution of banking technology, presented by Nancy Pearson, IBM's VP BPM, SOA, & WebSphere Marketing. And finally hear about nine different ways banks can increase business agility, create a collaborative environment and integrate risk management with James Wallis, IBM's VP for the Global Payments Industry.
Date: Thursday September 16, 2010 -Time: 8:00 am PT / 11:00 am ET
Click here to register online for free.

How Can Insurers Interact with Customers for the Best Outcome?
An Insurance & Technology Live Webcast
Join a panel of experts in a free, one-hour Webcast moderated by Insurance & Technology’s Editorial Director, Kathy Burger, to learn about new best practices in customer interaction.
Key takeaways:
• The 4 key themes impacting financial institutions today and the implications for the industry moving forward, where successful institutions will be both well managed and customer focused.
• Gain insight into how insurance companies can make the information from case management work as a strategic resource in predicting company’s future needs, expediting requests, improving productivity - which can have a dramatic effect on the bottom line.
Date: Wednesday, September 29, 2010-Time: 11:00 am PT / 2:00 pm ET
Click here to register online for free.

Recover Revenue Lost to Regulatory Reform by Increasing Cross-Sell Acceptance
A Bank Systems & Technology Webcast
Join IBM and Forrester analyst Brad Strothkamp for a one-hour webcast dedicated to understanding the cross-sell imperative. You’ll explore proven technology that instantly delivers offers customers are likely to accept on the spot.

You’ll also hear about the next generation of cross-sell and up-sell campaign management tools, including the IBM WebSphere ILOG Business Rule Management System (BRMS). Business rules enable front-line staff and online systems to make attractive offers that stick, managing the process with speed and transparency.
Date: Thursday, September 30, 2010-Time: 11:00 AM PT / 2:00 PM ET
Register Now
Click here to register online for free.