IT monitoring software maker OpTier has come out with a new product that helps firms monitor how well their web sites and applications work from the perspective of customers such as traders. Experience Manager software gets installed on a server connected to a network near the customer's site and listens passively to traffic going between the end user, the application and servers in the data center.

"This gives the IT department an exact view of what users are experiencing, where problems are occurring and where they should be focusing their attention," says Motti Tal, executive vice president, marketing, product & business development. "The people who manage the network are often blamed first for any issues, this is a tool to help them more effectively communicate with their applications people. Those two teams can quickly come to a realization of whether it's really an issue that needs to be looked at over the network, the customer environment or the data center."

"Capital markets customers are very interested in the usage of this application," says Russell Rothstein, vice president, product marketing. "They want to know what their typical response time is and if application performance degrades, say from a quarter of a second to half a second in response times, they want to know that too."

The software provides a dashboard that depicts how customers experience application performance and reports that show response times for transactions, by user, by location and by application. It sends alerts to IT when it detects significant problems. Pricing starts at $40,000 and depends on the number of cpus and servers.

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