Currently, legacy systems handle various parts of NBIC's claims transactions. With the carrier looking to consolidate those processes, NBIC sought a new claims system that would be Web-based, highly-customizable and able to improve claims turnaround time, BlueWave said.

"PipelineClaims impressed us with a state-of-the-art system providing flexibility and capacity for a reliable, user-friendly claims system," Bob Khosropur, chief claims officer for NBIC, said in a press release. "The system is sophisticated enough to handle all of our needs, and yet is intuitive enough to quickly train new users to a level of proficiency in its functionality."

The PipelineClaims system will be one of the core solutions in NBIC's Project APEX technology modernization initiative as the carrier seeks to establish a more flexible and nimble technology environment, according to the press release. NBIC chief information officer Mike Anselmo said that the PipelineClaims solution's flexible, modern architecture aligned with the insurer's overall IT goals.

"At NBIC we strive to use leading edge insurance carrier technology that will make certain our partners and clients receive the best web-based, self-service and agency management integrated insurance processing platform available," Anselmo said in the release. "Our APEX strategy will deliver this new innovative information architecture that will leapfrog other available platforms early next year. APEX will provide NBIC with exceptional client services, platform scalability, business alignment and the product agility needed to transform the homeowners' insurance marketplace."

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